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| HSBC Holdings plc | |
|---|---|
| Type | Public (LSE: HSBA, SEHK: 005, NYSE: HBC, Euronext: HSBC, BSX: 1077223879) |
| Founded | Hong Kong (1865) |
| Founder | Thomas Sutherland |
| Headquarters | London, |
| Key people | Stephen Green, Executive Chairman Michael Geoghegan, CEO |
| Industry | Finance and Insurance |
| Products | Financial Services |
| Revenue | ▲ $87.6 billion USD (2007) |
| Operating income | ▲ $22.7 billion USD (2007) |
| Net income | ▲ $20.5 billion USD (2007) |
| Employees | 312,000 |
| Subsidiaries | HSBC Bank plc, The Hongkong and Shanghai Banking Corporation, HSBC Bank USA, HSBC Mexico, HSBC Bank Brasil, HSBC Finance |
| Slogan | The world\'s local bank |
| Website | www.hsbc.com |
HSBC Holdings plc (traditional Chinese: 滙豐控股有限公司; pinyin: huìfēng kònggǔ yǒuxiàn gōngsī) (LSE: HSBA, SEHK: 0005, NYSE: HBC, Euronext: HSBC, BSX: 1077223879) is the world\'s largest financial group in terms of market capitalization. It was also rated the third largest company http://en.wikipedia.orgForbes_Global_2000 by Forbes 2000. HSBC Holdings was established in 1991 to act as the parent company to The Hongkong and Shanghai Banking Corporation based in Hong Kong. The group\'s head office is located in the HSBC Tower (8 Canada Square) in London\'s Canary Wharf. The group is named after its founding and largest member, The Hongkong and Shanghai Banking Corporation, a bank established in Hong Kong by Thomas Sutherland in 1865 to finance the growing trade between China and Europe.
The bank is the fourth largest corporation in the world in terms of assetsHSBC, HSBC Holdings plc 2006 final results, March, 2007 ($1.861 trillion as of December 31, 2007, while Citigroup reported $1.884 trillion).http://finance.yahoo.com/q/bs?s=c It reports its results in United States dollars, since 80% of its earnings originate from outside the United Kingdom. Nearly 22% of its earnings are from operations in Hong Kong, where it was headquartered until 1993. It is the largest bank in Hong Kong, and at the end of 2005 was the largest banking group in the world by Tier 1 capital.http://www.economist.com/markets/indicators/displaystory.cfm?story_id=7141354 The group\'s shares are currently traded on the London, Hong Kong, Paris, New York and Bermuda stock exchanges.
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The HSBC Group operates as a number of local banks around the world. Outlined below are operations in countries which, in 2006, represented profit before tax greater than US$50 million.http://www.img.ghq.hsbc.com/public/groupsite/assets/investor/060515_usb_2006_global_financial_services_conference.pdfPDF (1.40 MiB) Presentation by Douglas Flint, Group Finance Director at the UBS 2006 Global Financial Services Conference in New York on 15 May 2006 For details of other group companies see Category:HSBC.
As a cost saving measure HSBC is offshoring processing work to lower cost economies in order to reduce the cost of providing services in developed countries. These locations take on work such as data processing and customer service, but also internal software engineering at Pune, Hyderabad (India), Guangzhou (China) and Curitiba (Brazil).
Chief Operating Officer Alan Jebson said in March 2005 that he would be very surprised if fewer than 25,000 people were working in the centres over the next three years: “I don’t have a precise target but I would be surprised if we had less than 15 (global service centres) in three years’ time.” He went on to say that each centre cost the bank from $20m to $30m to set up, but that for every job moved the bank saves about $20,000 (£10,400).http://news.bbc.co.uk/2/hi/business/4353423.stm
Trade unions, particularly in the US and UK, blame these centres for job losses in developed countries, and also for the effective imposition of wage caps on their members.
Currently centres exist in six countries, in Brazil in Curitiba, in India in Hyderabad, Bangalore, Visakhapatnam, Mumbai, Kolkata and Pune, in China in Shanghai, Guangzhou and Shenzhen, in Kuala Lumpur (Malaysia), Colombo (Kotte) (Sri Lanka) and Manila (Philippines). The Malta trial for a UK high value call centre has resulted in a growing operation in Malta. An option under consideration is reported to be a processing centre in Vietnam to access the French skills of the population and therefore cut costs in the bank’s French operation.
On June 27th 2006, HSBC reported that a "small number" of customers had suffered from fraud totalling £233,000 after an employee at the Bangalore call centre supplied confidential customer information to fraudsters.http://news.bbc.co.uk/1/hi/business/5122886.stm
The group has HSBC Premier as its premium financial services product - the brand name has been used in many market places around the world. Traditionally the exact benefits and qualification criteria have varied depending on what country you were in. Broadly customers had a dedicated Relationship Manager, global 24 hour access to Premier call centres, and preferential rates. The 2 UK call centres are in Edinburgh and Swansea. In 2008 the Premier focus will be on Savings, Wealth management and Mortgages. Premier staff members are given complete access to the service and are experts in the above 3 categories.
In May 2007, HSBC relaunched its HSBC Premier service simultaneously across 35 countries and territories and standardised its various offerings to include:
- International account opening before leaving home
- Dedicated personal relationship manager in each country where account held
- Overseas mortgage arrangement
- A single-view of all accounts in any location online
- Free global money transfer between HSBC accounts
- Emergency help including cash at over 245,000 outlets across 200 countries
- 24-hour helpline for Premier customers in each country
- Banking services and lounge facilities across 35 countries and territories
- Access to international wealth management products and professional investment information
Countries included in the global roll-out of HSBC Premier are: Argentina, Australia, Bahrain, Bermuda, Brazil, Brunei, Canada, China, Colombia, Egypt, Greece, Hong Kong, India, Indonesia, Jersey, Jordan, Lebanon, Macao, Malaysia, Malta, Mexico, Oman, Pakistan, Panama, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, UAE, UK and USA.
HSBC Bank International Limited (http://offshore.hsbc.com/1/2/home) is the offshore banking arm of the HSBC Group, it focuses on providing offshore solutions and cross border services to expatriates and migrants. It provides a full range of multi-currency personal banking services to a range of customer segments, including a full internet banking and telephone banking service. Sometimes referred to as \'HSBC Offshore\', the business also offers independent financial planning, and has representative offices all over the world, often working alongside local HSBC operations in those regions.
HSBC Bank International originated from the business started by Midland Bank and is based in the Channel Islands with further operations on the Isle of Man. Its operations in the Channel Islands are centred around its registered headquarters on the seafront in St Helier, Jersey. Named \'HSBC House\', the building comprises departments such as Premier, Global Funds & Investments, e-Business and a 24 hour \'Direct Banking Centre\'.
HSBC Global Banking and Markets has HSBCnet (http://www.hsbcnet.com) as its online brand presence, having originated as the name for the new corporate internet banking system.
HSBCnet is a global service that caters to local business needs by offering specialised functionality for different regions world-wide.
The system provides access to transaction banking functionality - ranging from payments and cash management to trade services features - as well as to research and analytics content from HSBC. It also includes foreign exchange and money markets trading functionality.
The system is used widely by HSBC\'s high-end corporate and institutional clients served variously by the bank\'s Global Banking and Markets, Commercial Banking (CMB) and Global Transaction Banking (GTB) divisions.
HSBC Direct is an online direct banking operation which attracts customers through their high-interest savings accounts and no service charges or minimum account balance requirements.
It was first launched in the USA (November 2005) and is currently also available in Canada (April 2007), Taiwan (September 2006) and South Korea (February 2007).
HSBC have announced plans to launch HSBC Direct in other countries, as well as gradually expand its product range to include other products.
The group announced in November 1998 that the HSBC brand and the hexagon symbol would be adopted as the unified brand in all the markets where HSBC operates, with the aim of enhancing recognition of the Group and its values by customers, shareholders and staff throughout the world.
This was originally adopted by The Hongkong and Shanghai Banking Corporation as its logo in 1983. It was developed from the bank’s house flag, a white rectangle divided diagonally to produce a red hourglass shape. Like many other Hong Kong company flags that originated in the 19th century, the design was based on the cross of Saint Andrew.[citation needed] The logo was designed by Graphics artist Henry Steiner.
The 2004 Jaguar car, being driven by Mark Webber.
Having sponsored the Jaguar Racing Formula One team since the days of Stewart Grand Prix, HSBC ended its relationship with the sport when Red Bull purchased Jaguar Racing from Ford. HSBC has now switched its focus to golf, taking title sponsorship of events such as the HSBC World Match Play Championship, HSBC Women’s World Match Play Championship and HSBC Champions.
In football HSBC sponsors French club AS Monaco and Mexican club CF Pachuca.
In Rugby League HSBC sponsors Telford Raiders in the Rugby League Conference.
In Australia, HSBC sponsors the New South Wales Waratahs rugby team in the Super 14 competition, as well as the Hawthorn Football Club in the Australian Football League.
In the United States, HSBC owns the naming rights to the home arena of the Buffalo Sabres until 2026, the team plays in the North American National Hockey League.
HSBC’s other sponsorships are mainly in the area of education, health and the environment. They have an educational foundation and have recently (Nov 2006) announced a $5m partnership with SOS Children as part of Future First.http://www.soschildrensvillages.org.uk/sos-childrens-charity/our-partners/hsbc-sos-partnership.htm
HSBC\'s name and logo adorns many airport airbridges, particularly at London Heathrow, Gatwick and Paris Charles De Gaulle airports. This advertising is also in place on airbridges at John F. Kennedy Airport and LaGuardia Airport in New York, Newark Airport in Newark, NJ, Narita International Airport in Tokyo, Soekarno-Hatta International Airport in Jakarta, and Pudong Airport in Shanghai.
Every year, HSBC sponsors the Great Canadian Geography Challenge, which have roughly two million participants in the past twelve years.
Since 2001, HSBC sponsors the Celebration of Light, an annual musical fireworks competition in Vancouver, British Columbia, Canada. In 2007 HSBC announced it would be a sponsor of the National Hockey League\'s Vancouver Canucks and Calgary Flames.
Since the global adoption of the HSBC brand the following strap lines have been used:
As of 2005 Michael Geoghegan, the company\'s CEO, was earning over £700,000.00 (over 1.4 million US dollars) per year, and the chairman Sir John Bond, who retired in 2006, was earning 1.8 million US dollars. HSBC made record profits in the 2004-2005 year earning over 12 billion GB Pounds or more than 20 billion US dollars.
In 2003 HSBC completed its controversial acquisition of Household International, after Household settled on charges of predatory lending. The deal is now seen as in a much more positive light, The Banker suggests that "when banking historians look back, they may conclude that [it] was the deal of the first decade of the 21st century".http://www.thebanker.com/news/fullstory.php/aid/769/Sir_John_Bond_lays_bare_HSBC%92s_strategy_for_gaining_ground.html HSBC is expanding the Household International consumer financial model to Brazil, India and elsewhere.
HSBC splits its business into four distinct groups, on a global basis:
HSBC provides more than 100 million customers world-wide with a full range of personal financial services, including current and savings accounts, mortgage loans, car financing, insurance, credit cards, loans, pensions and investments. The Consumer Finance group facilitates point of sale credit to consumers, and lends money and provides related services to meet the financial needs of everyday people.
HSBC provides financial services to small, medium-sized and middle-market enterprises. The group has almost 2.5 million of such customers, including sole proprietors, partnerships, clubs and associations, incorporated businesses and publicly quoted companies.
This customer group provides tailored financial services to corporate and institutional clients. Business lines comprise Global Banking, Global Markets, Global Asset Management, Global Research and Principal Investments.
The division was previously known as Corporate, Investment Banking and Markets.
Private Banking provides financial services to high net worth individuals and their families in 68 cities. Over the last five years, acquired companies such as Republic New York Corporation, Safra Republic Holdings, The Bank of Bermuda and Wealth and Tax Advisory Services have been integrated into HSBC’s private banking business.
The Hongkong and Shanghai Banking Corporation building on The Bund (with the round dome, currently houses the Shanghai Pudong Development Bank).
For the history of the HSBC Group prior to the founding of HSBC Holdings plc in 1991, see The Hongkong and Shanghai Banking Corporation.
HSBC has been actively using executive education as part of its development.
| Fiscal YearCorporateInformation Snapshot of HSBC Holdings plc | 2005 | 2004 | 2003 | 2002 | 2001 |
|---|---|---|---|---|---|
| Fiscal Year End Date | 12/31/05 | 12/31/04 | 12/31/03 | 12/31/02 | 12/31/01 |
| Long Term Debt- | |||||
| % of Earnings Before Interest & Taxes | 1,006.2% | 733.9% | 782.5% | 302.8% | 306.9% |
| Long Term Debt- | |||||
| % of Earn Before Int, Tax, Depr & Amort | 938.0% | 673.1% | 710.8% | 271.8% | 272.7% |
| Long Term Debt- | |||||
| % of Total Assets | 14.3% | 11.1% | 11.3% | 4.5% | 4.0% |
| Long Term Debt- | |||||
| % of Total Capital | 68.5% | 58.5% | 57.7% | 36.6% | 35.1% |
| Long Term Debt- | |||||
| % of Common Equity | 231.6% | 162.8% | 156.3% | 65.0% | 61.7% |
| Total Debt- | |||||
| % of Earnings Before Interest & Taxes | 1,384.4% | 1,723.7% | 1,726.0% | 1,041.8% | 1,152.6% |
| Total Debt- | |||||
| % of Earn Bef Int, Tax, Depr & Amort | 1,290.6% | 1,580.8% | 1,567.9% | 935.2% | 1,023.9% |
| Total Debt- | |||||
| % of Total Assets | 19.6% | 26.0% | 24.9% | 15.3% | 15.1% |
| Total Debt- | |||||
| % of Total Capital | 94.3% | 137.5% | 127.3% | 125.8% | 131.6% |
| Total Debt- | |||||
| % of Total Capital & Short Term Debt | 75.0% | 76.8% | 75.0% | 66.5% | 67.0% |
| Total Debt- | |||||
| % of Common Equity | 318.7% | 382.3% | 344.8% | 223.7% | 231.6% |
| Minority Interest- | |||||
| % of Earnings Before Interest & Taxes | 27.2% | 68.7% | 73.1% | 58.8% | 71.1% |
| Minority Interest- | |||||
| % of Earn Bef Int, Tax, Depr & Amort | 25.4% | 63.0% | 66.4% | 52.8% | 63.2% |
| Minority Interest- | |||||
| % of Total Assets | 0.4% | 1.0% | 1.1% | 0.9% | 0.9% |
| Minority Interest- | |||||
| % Total Capital | 1.9% | 5.5% | 5.4% | 7.1% | 8.1% |
| Minority Interest- | |||||
| % of Common Equity | 6.3% | 15.2% | 14.6% | 12.6% | 14.3% |
| Common Equity- | |||||
| % Total Assets | 6.2% | 7.2% | 7.2% | 6.8% | 6.5% |
| Common Equity- | |||||
| % of Total Capital | 29.6% | 36.0% | 36.9% | 56.3% | 56.8% |
| Total Capital- | |||||
| % of Total Assets | 20.8% | 20.0% | 19.6% | 12.2% | 11.5% |
| Minority Interest- | |||||
| % of Earnings Before Interest & Taxes | 27.2% | 68.7% | 73.1% | 58.8% | 71.1% |
| Fixed Assets- | |||||
| % of Common Equity | 16.5% | 21.7% | 21.1% | 27.3% | 29.8% |
| Dividend Payout | 39.4% | 37.4% | 48.3% | 57.8% | 65.3% |
| Funds From Operations- | |||||
| % of Total Debt | 6.0% | 3.6% | 3.2% | 5.9% | 8.4% |
Finance: HSBC Holdings · Hang Seng Bank · Bank of East Asia · HKEx · China Construction Bank · Industrial and Commercial Bank of China · Ping An Insurance · BOC (Hong Kong) Holdings · China Life Insurance Company · Bank of Communications · Bank of China · Utilities: CLP Holdings · Hong Kong and China Gas · Hong Kong Electric · |